YASEDO SPA – HERITAGE SPA

ARTICLE 1: SCOPE AND ENFORCEABILITY

These general terms and conditions of sale and provision of services, hereinafter referred to as the ‘GTCS’, apply by operation of law to all sales of products and/or provision of services, carried out by, on the one hand, the following companies
HERITAGE SPA SARL with capital of 100,000 DIRHAMS, 40 Arset Aouzal Bab Doukkala Marrakech
and
YASEDO SPA SARL with capital of 100,000 DIRHAMS, 253 Derb Jdid Bab Doukkala Marrakech

and by the Customer.

The GTCS are only applicable to transactions concluded with the Consumer Customer. Consumers are defined as: ‘any natural person or company acting for purposes that do not fall within the scope of its commercial, industrial, craft, liberal or agricultural activity’.
These General Terms and Conditions of Sale are available on the website. Consequently, placing an order implies the Customer’s full and unreserved acceptance of these General Terms and Conditions of Sale, to the exclusion of any other documents such as prospectuses or catalogues issued by the Company, which are for information purposes only.
In the absence of express acceptance, any condition to the contrary on the part of the Customer will therefore be unenforceable against the Company, regardless of when it may have been brought to its attention.

ARTICLE 2: PRE-CONTRACTUAL INFORMATION

Prior to the immediate purchase or the placing of the order, the General Terms and Conditions of Sale are communicated to the Customer, who acknowledges having received them. The Customer acknowledges having been informed of these GTS in a legible and comprehensible form prior to placing the order.

ARTICLE 3: PRICES FOR SERVICES

The sale prices of the Company’s services are available on its website or at the reception of HERITAGE SPA centres and are expressed in dirhams. The valid prices are those indicated on the day of the order or purchase on site and are stipulated inclusive of all taxes.

ARTICLE 4: ORDERS FOR SERVICES

By order, we mean all reservations for services. All sales of services offered by the Company are made by reservation. To do so, the Client has several options: by contacting the Company directly by e-mail at [email protected], by telephone 00 212 5 24 38 43 33 or at the reception desk of the HERITAGE SPA centres.
Reservations are payable in full or in part in advance, depending on the conditions required by the Company.
Purchases made by the Customer are secure. When the Client places an order online, it is guaranteed that the operational processes and technical solutions used comply with the most stringent criteria in terms of the security of exchanges and the protection of bank data.

ARTICLE 5: CLAUSES RELATING TO REIMBURSEMENT

– Right of withdrawal
The customer is entitled to a refund in the event of cancellation, in accordance with article 36 of law n°31-08 on consumer protection measures promulgated by dahir n°1-11-03 of 14 rabbi I 1432 (18 February 2011) and in order to guarantee optimum management of our schedule and to respect the commitment of our customers and our team, we have established a clear and precise refund policy in the event of cancellation of a booking.
– Cancellation and postponement of services
Customers may cancel their booking at any time, and here are the refund conditions according to the cancellation period:
– If you cancel your booking at least 3 days before the scheduled appointment, you will be entitled to a refund of 50% of the total amount paid.
– If you cancel your booking 1 day before the scheduled appointment, you will be entitled to a refund of 25% of the total amount paid.
– No refund will be made if the customer cancels on the day of the appointment.
This policy is in place to compensate for the loss of revenue due to the difficulty of filling the slot at such short notice.
– Refund request procedure
To request a refund, please contact our customer services team by telephone or email, giving details of your booking and the reason for your cancellation. The refund will be made within 7 working days of confirmation of your cancellation.

ARTICLE 6 – PROOF OF TRANSACTION

The computerized registers, kept in the Company’s computer systems under reasonable security conditions, will be considered as proof of the communications, orders and payments that have taken place between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.

ARTICLE 6 – PROOF OF TRANSACTION

The computerized registers, kept in the Company’s computer systems under reasonable security conditions, will be considered as proof of the communications, orders and payments that have taken place between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.

ARTICLE 7 – PRODUCT INFORMATION

The products governed by these general terms and conditions are those that appear on the Company’s website. The products are described and presented as accurately as possible. However, the Company may not be held liable for any errors or omissions in this presentation. The photographs of the products are not contractual.

ARTICLE 8 – PRICES RELATING TO THE SALE OF PRODUCTS

The Company reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date. Prices are indicated in dirhams. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online shop.

ARTICLE 9: FORCE MAJEURE

Events beyond the control of the parties, which they could not reasonably be expected to foresee, and which they could not reasonably avoid or overcome, are considered to be force majeure or fortuitous events, insofar as their occurrence renders the performance of the obligations totally impossible.
The following, in particular, are considered to be cases of force majeure or fortuitous events which relieve the Company of its obligation to deliver the products and/or services ordered within the timeframes initially planned strikes by all or some of the Company’s staff or its usual carriers, fire, flood, war, production stoppages due to unforeseen breakdowns, the impossibility of being supplied with raw materials, epidemics, roadblocks, RADEEMA strike or supply disruption, or supply disruption for a reason not attributable to the Company, as well as any other cause of supply disruption that is not attributable to other suppliers.

ARTICLE 10: INTERNAL REGULATIONS

The Client declares that it has read and accepted the Company’s internal regulations, which are binding on it for all orders, and which are set out below:
The Customer(s) are requested to ensure that the premises are respected and that users are not disturbed.
Telephone calls are prohibited.
Hygiene: Only swimming costumes or boxer shorts are permitted. Consequently, long johns or any other garment are strictly forbidden. Personal belongings must be placed in the lockers provided for Customers.
Safety: Access to the relaxation area is forbidden to minors, unless accompanied by a parent. Some equipment has medical contraindications. In this respect, if the Customer suffers from health problems or if they are pregnant, the Company asks them to inform its staff, who will then be able to give the necessary advice on how to use the equipment.
Personal effects and miscellaneous items: the Company declines all responsibility in the event of theft, loss, omission or deterioration of goods belonging to the Client(s).
Animals, even if kept on a lead, are not permitted.
Operation: As the centre’s capacity is limited, any delay on the part of the Client cannot be made up by overrunning the next slot. In addition, the Company asks that you kindly respect the end of session times.
Behavior: The Client undertakes to respect the tranquility of the premises. Shouting is therefore prohibited.
Sexual relations are forbidden on the premises, even if the premises are privatized.
Treatments: The practitioners reserve the right not to carry out a treatment on a person whose behavior is disrespectful, or who has skin lesions or a contagious disease.
The length of treatment mentioned corresponds to the actual time of treatment and is estimated.
On an administrative level: We remind you that for security reasons the establishment is under video surveillance.

THE COMPANY RESERVES THE RIGHT TO EXCLUDE OR REFUSE ACCESS TO THE HERITAGE SPA AND YASEDO SPA CENTRES TO ANY PERSON WHOSE BEHAVIOUR DOES NOT COMPLY WITH THESE REGULATIONS, WITHOUT REFUND OF THE ORDER OR COMPENSATION.

ARTICLE 11: APPLICABLE LAW AND COMPETENT JURISDICTION

The present general conditions of sale are governed by the Moroccan law.